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Erpacore delivers comprehensive Support & Managed Services to help organizations maintain, optimize, and enhance
their Oracle applications and infrastructure for maximum performance and reliability.
Support & Managed Services provide organizations with comprehensive ongoing support, maintenance, and optimization for their Oracle applications and infrastructure. Erpacore delivers managed services for Oracle EBS, Oracle Fusion Cloud, Oracle Database, and Oracle Cloud Infrastructure. Our support services ensure applications remain available, performant, secure, and aligned with business needs while reducing operational costs and risks.
Our Support & Managed Services cover 24/7 application support, functional and technical support, system monitoring, performance optimization, patching and upgrades, security management, backup and disaster recovery, and continuous improvement. We help organizations optimize their Oracle investments by providing expert support that ensures maximum uptime, performance, and value. Our managed services team acts as an extension of your IT organization, handling day-to-day operations so you can focus on strategic initiatives.
Round-the-clock support for Oracle applications including EBS, Fusion Cloud, and Database. Incident management and resolution. User support and issue troubleshooting. Service level agreements (SLAs) with guaranteed response times.
Proactive monitoring of Oracle applications and infrastructure. Performance monitoring, optimization, and tuning. Capacity planning and resource management. Health checks and preventive maintenance.
Application patching and upgrade services. Security patch management and compliance. Configuration management and change control. Maintenance window planning and execution.
Comprehensive backup and recovery services. Disaster recovery planning and testing. Data protection and business continuity. Recovery time objective (RTO) and recovery point objective (RPO) management.
Erpacore leverages Oracle expertise and proven support methodologies to deliver comprehensive managed services. Our support team has deep expertise in Oracle applications and infrastructure, ensuring maximum uptime, optimal performance, and cost-effective operations.
Single source of truth across finance,
operations, and projects with improved compliance.
Experience measurable value through our comprehensive Support & Managed Services
| Dimension | Value with Erpacore Support & Managed Services |
|---|---|
| Process efficiency | Standardized, automated workflows with fewer manual interventions and reconciliations. |
| Visibility & control | Single source of truth across finance, operations, and projects with improved compliance. |
| Scalability | Architecture and design ready for new entities, geographies, and growth initiatives. |
| Risk reduction | Structured methodology, strong controls, and proven rollout patterns. |
Erpacore partners with IT leaders to provide Support & Managed Services that ensure maximum application uptime, optimal performance, and reduced operational costs while enabling focus on strategic business initiatives.
Share your current Oracle applications and support requirements, and our managed services experts will create a tailored support plan designed for your specific environment and business needs.
Assessment of current support requirements and application landscape. Support strategy development and SLA definition. Service catalog and support framework design.
Implementation of support processes and tools. Knowledge transfer and documentation. Service desk setup and monitoring infrastructure. Transition from in-house to managed services.
24/7 application support and incident management. Proactive monitoring and performance optimization. Patching, upgrades, and maintenance. Continuous improvement and optimization.
Rigorous testing, data validation, and reconciliation cycles ensure accuracy before cutover. Post-go-live hypercare and ongoing functional/technical support for continuous improvement.
Erpacore partners with IT leaders to provide Support & Managed Services that ensure maximum application uptime, optimal performance, and reduced operational costs while enabling focus on strategic business initiatives.